Privacy Policy

Effective date: 14 September 2026

Who We Are

This website is operated by Office Exchange and Technical Support, located at 393 Mallam-Gbawe Road, First Floor, Joscom Grocery Stores Building, Mallam-Gbawe, Accra, Ghana. Our website address is https://officexchangets.com.

Information We Collect

We may receive personal information that you voluntarily provide when you contact us by email, telephone or WhatsApp. This may include your name, telephone number, email address, organization, location, machine model and details of your enquiry.

Our website may also collect limited technical information automatically, such as your IP address, browser type, device type, pages visited and approximate location. This information helps us understand website usage, maintain security and improve our services.

How We Use Your Information

We may use your information to:

Respond to product and service enquiries;
Prepare quotations and arrange deliveries;
Provide installation, maintenance and technical support;
Improve our website, products and customer service;
Protect the website against fraud, spam and security threats; and
Comply with applicable legal and regulatory requirements.

Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, language preferences, security and traffic analysis. Google Site Kit or related Google services may collect website usage information according to Google’s own privacy policies. You may control or delete cookies through your browser settings.

External Services and Links

Our website contains links to third-party services, including WhatsApp, YouTube and email applications. When you use these services, their own privacy policies and terms apply. Office Exchange is not responsible for the privacy practices of external websites or applications.

Sharing of Information

We do not sell or rent personal information. We may share necessary information with trusted service providers who assist with website hosting, analytics, communications, deliveries or technical support. We may also disclose information where required by law.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business records and meet legal obligations. We take reasonable administrative and technical measures to protect information, although no internet transmission or storage system can be guaranteed to be completely secure.

Your Choices and Rights

You may ask us to access, correct or delete personal information that you have provided, subject to applicable legal and business-record requirements. You may also choose not to provide personal information, although this may limit our ability to respond to your enquiry or provide a requested service.

Children’s Privacy

This website is intended for businesses and adults seeking commercial equipment and services. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. Any revised version will be published on this page with an updated effective date.

Contact Us

For privacy-related questions or requests, contact:

Office Exchange and Technical Support
Email: info@officexchangets.com
Telephone: +233 30 293 3731 / +233 20 410 6700
Address: 393 Mallam-Gbawe Road, First Floor, Joscom Grocery Stores Building, Mallam-Gbawe, Accra, Ghana